Serving Alexandria, Arlington & Fairfax
Lock repair · Alexandria, Arlington & Fairfax

Lock sticking, loose or not latching?Lock repair in Alexandria, VA

Many lock problems can be repaired without replacing the whole lock. A key that binds, a loose handle or a bolt that catches often comes down to one worn part or a small misalignment. Replacement makes sense when the hardware is damaged, parts are unavailable, or you want features the old lock cannot offer.

Find the symptom that matches your lock
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Symptom finder

What is the lock doing?

Choose the symptom closest to yours. Each one shows what it usually points to, what a repair often involves, and the details that help on the call.

The key is hard to turn or sticks

Usually
Wear inside the cylinder, a worn or poorly cut key, or a bolt rubbing against the frame. If a second key works smoothly, the key may be the problem rather than the lock.
Repair often means
Servicing the cylinder, cutting a key from a better original, or adjusting the strike so the bolt moves freely.
Tell us
Whether every key sticks or only one, and whether the lock turns more easily with the door open.

The handle or knob is loose

Usually
Mounting screws that have worked loose, a worn spindle, or a stripped part inside the latch.
Repair often means
Re-securing the trim, replacing a worn internal part where one is available, or refitting the latch.
Tell us
Which side is loose, whether the latch still pulls back when you turn the handle, and the brand if it is printed on the lock.

The bolt catches on the frame

Usually
The door, hinges or strike plate have shifted, so the bolt no longer meets its opening cleanly.
Repair often means
Adjusting the strike plate or the door position so the bolt slides in without force, then testing the lock with the door closed.
Tell us
How you have to move the door to lock it: lift it, push it, pull it or slam it.

The key turns but nothing happens

Usually
A broken connection inside the lock, such as a cam or tailpiece that no longer drives the bolt.
Repair often means
Opening the lock to find the failed part and replacing it if a compatible part exists. If not, the cylinder or the lock may need replacing.
Tell us
Whether the door is locked or unlocked right now, and whether the inside thumb turn still works.

A smart lock jams or stops halfway

Usually
The motor straining against a bolt that drags on the frame, weak batteries, or a mechanical fault in the deadbolt itself.
Repair often means
Freeing the bolt path so the motor is not overloaded, then checking the mechanical parts. Electronic faults may need the manufacturer.
Tell us
The brand and model if you know them, what the keypad or app shows, and whether the backup key works.

The lock was forced or damaged

Usually
Bent or cracked hardware after a break-in attempt or an impact. The door and frame may be damaged as well.
Repair often means
An assessment first. Forced hardware is usually replaced rather than repaired, and the frame should be checked at the same visit.
Tell us
What happened, whether the door still closes and locks, and whether it needs to be secured today.
What a repair covers

Lock repair is often one part, not the whole lock

A lock is a set of parts that work together. Repair focuses on the part that has failed and on the conditions that wore it out, so the same fault does not come back.

Cylinder servicing

A cylinder that binds, grinds or rejects good keys can often be cleaned and adjusted. If it is past servicing, a matching cylinder can sometimes be fitted on its own.

Latch and bolt

A latch that sticks, springs back slowly or fails to catch. The fault may be in the latch itself or in how it meets the strike on the frame.

Strike plate and alignment

Moving or adjusting the strike so the bolt enters cleanly, without lifting, pushing or pulling the door every time you lock it.

Handles and trim

Re-securing loose handles, knobs and levers, and checking the spindle and springs behind them before they wear the latch.

Worn keys

When a worn copy is the real cause, a new key cut from a good original may be all the lock needs. See key duplication.

Smart lock hardware

Mechanical problems behind an electronic lock, such as a bolt that drags. Our smart lock installation page covers the hardware itself.

Choosing the right fix

Repair, rekey or replace?

Three different jobs solve three different problems. Knowing which one fits your lock keeps you from paying for work that does not address the fault.

Repair

Fix what is worn

  • The lock is sound overall
  • One part is worn, loose or out of adjustment
  • You want to keep the existing hardware

Ask whether parts are available for your lock before work starts.

Rekey

Change who has a key

  • The lock works but the wrong people may hold keys
  • You moved in, lost a key or changed tenants
  • You want several doors on one key

See lock rekeying.

Replace

Fit new hardware

  • The lock was forced or is badly damaged
  • Parts for it are no longer available
  • You would like keypad entry, a smart lock or a different finish

See lock replacement.

If you need both a repair and new keys, ask whether they can be done on the same visit. Not sure which applies? Our guide to rekeying vs replacing locks walks through the decision one door at a time.

Older doors and patio doors

Locks that need a closer look

Some locks are harder to repair than a standard deadbolt, so it is worth checking support before booking. Older houses often have mortise locks set into a pocket in the door edge, and many patio doors use lock assemblies made for one brand of door.

Mortise locks on older doors

Whether a mortise lock can be repaired depends on the condition of the lock body and on finding suitable parts. If you want to keep the original handles and finish, say so before anything is ordered.

Call with photos of the faceplate on the door edge and the handles on each side to check whether your lock can be repaired.

Sliding patio doors

A patio door that slides well but will not lock may have a latch or catch problem, or the door may be sitting too low on its rollers. Roller and track work can be a separate trade, so ask what is included. When you call, ask whether your patio door lock is supported.

Offices, storefronts and rentals

Commercial lock repair

Business doors open and close many times a day, so wear shows up sooner. Cylinders loosen, latches stop catching and closers pull doors out of line. Repairing worn commercial hardware early can keep a door secure without replacing the whole lock.

  • cylinders that bind or turn loosely
  • latches and strikes that no longer line up
  • closers that slam the door or leave it short of latching
  • exit devices that stick or fail to latch

Exit hardware has its own page: see panic bar repair. For rekeying, new hardware and storefront work, our commercial locksmith page covers business doors in more detail.

Tell us who can approve work and whether the door is part of a master key system, so a repair does not affect other keys in the building.

Car key or ignition giving trouble?

Vehicle locks and ignitions are a different kind of repair. Our car ignition repair page explains ignition cylinder problems, and our automotive page covers car keys and vehicle locks.

Automotive locksmith
Early warning signs

Signs a lock needs attention

Locks rarely fail without warning. Small changes in how a lock feels are easier to deal with than a lock that stops working with the door shut.

  • the key needs wiggling or extra pressure
  • the bolt scrapes, clicks or stops partway
  • a handle or knob has started to wobble
  • you have to lift, push or pull the door to lock it
  • the lock works from one side but not the other
  • a smart lock reports jams or needs new batteries more often

Stop forcing a key that binds. If it snaps, you have a second problem on top of the first: see what to do when a key breaks inside a lock.

Before you call

What to tell us about the lock

A clear description helps match the visit to the actual fault, and it shows whether a repair is likely before anyone arrives.

  1. Your address and the type of property. A house, apartment, condo or business.
  2. The door and the lock on it. Deadbolt, knob, lever, mortise lock or smart lock.
  3. What the lock is doing. And roughly when it started.
  4. Whether every key behaves the same. One worn key points somewhere different from all keys.
  5. Whether the door must be moved to lock it. Lifting, pushing or pulling it is worth mentioning.
  6. The brand and a photo, if you can. The name is often printed on the lock face or the key.
Call Navy Locksmith (571) 202-6721

Describe the symptoms so the assessment addresses the real problem, whether that turns out to be a repair, a rekey or new hardware.

Hours: Sunday to Friday, 8:00 am to 11:00 pm. Saturday, 6:00 pm to 11:00 pm.

Pricing

What affects the cost of a lock repair

There is no single repair price, because the lock and the fault differ from door to door. Ask what the quote covers before work starts.

If replacement turns out to be the better option, ask for the reason to be explained before any new hardware is fitted.

The type of lockDeadbolt, knob, lever, mortise, smart lock or commercial hardware
Whether parts are neededSome repairs need a replacement part, and older locks may need parts sourced
Whether the door needs adjustingStrike or hinge work alongside the lock itself
How many locksOne door or several, and whether the keys should match
Where we work

Lock repair across Alexandria

Navy Locksmith helps with residential and commercial lock repair throughout Alexandria, and in Arlington and Fairfax.

Questions

Frequently asked questions

Can a lock be repaired instead of replaced?

Often, yes. If the lock is sound overall and one part is worn, loose or out of adjustment, a repair may be enough. Forced or badly damaged hardware, or a lock with no available parts, is usually replaced.

Why is my key suddenly hard to turn?

Common causes are a worn key, wear inside the cylinder, or a bolt rubbing against the frame. Trying a second key and testing the lock with the door open helps narrow it down.

Is it worth repairing an old lock?

It can be, especially if you want to keep the original hardware on an older door. It depends on whether the lock body is still serviceable and whether suitable parts can be found.

Can a smart lock be repaired?

Mechanical problems, such as a bolt that drags on the frame, can often be corrected. Electronic faults may need the manufacturer. Tell us the brand and what the lock is doing when you call.

Will a repaired lock still work with my current keys?

Usually, if the cylinder is serviced rather than replaced. If a cylinder has to be replaced, ask whether the new one can be set to your existing keys.

How much does lock repair cost?

There is no single price. It depends on the type of lock, whether parts are needed, whether the door needs adjusting and how many locks are involved. Describe the lock when you call, and ask which work the quote covers.

Lock repair in Alexandria, VA

Have the lock looked at before it fails

Call Navy Locksmith with your address and a description of what the lock is doing. We can talk through whether a repair, a rekey or new hardware suits the problem.

(571) 202-6721

Hours: Sunday to Friday, 8:00 am to 11:00 pm. Saturday, 6:00 pm to 11:00 pm.